Privacy
This Privacy Policy explains how KOTEHE collects, uses, and protects your personal information when you visit our website or make a purchase. By using our website, you agree to the terms described below.
1. Personal Information We Collect
We may collect the following types of personal information:
Order Information: Name, billing and shipping address, payment details (including credit card numbers or payment provider accounts), email, and phone number.
Device Information: IP address, browser type, time zone, cookies, and browsing behavior on our site.
Purchase & Navigation Data: Products viewed, items placed in cart, abandoned carts, and referring websites.
2. How We Use Your Information
We use the information we collect in order to:
Process and fulfill your orders, including arranging shipping and providing invoices and confirmations.
Communicate with you about your orders, customer care, or inquiries.
Prevent fraud and screen transactions for potential risks.
Improve and personalize our website experience.
Provide you with marketing and promotional updates if you have opted in.
3. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, understand site usage, and improve our services. You may disable cookies in your browser settings, but some features of our site may not function properly.
4. Sharing Your Personal Information
We may share your information with trusted third parties, including:
Payment processors (such as Stripe, PayPal, or credit card providers).
Shipping partners (such as DHL, FedEx, or local couriers).
Analytics and marketing services (such as Google Analytics, Meta Ads).
We may also disclose information when required by law, to comply with legal requests, or to protect our rights.
5. Your Rights
Depending on your location, you may have the right to:
Access, update, or request deletion of your personal information.
Opt-out of receiving marketing communications.
Request more information about how your data is used.
You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link included in the email, or by contacting us directly.
If you would like to exercise these rights, please contact us at contact@kotehe.com
6. Data Retention
We retain your personal information only as long as necessary to fulfill orders, comply with legal and accounting obligations, and support our Returns Policy.
You may request deletion of your data, subject to our legal and operational requirements.
7. Minors
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.
8. Legal Compliance
If you are located in the European Union or other regions with applicable data protection laws (such as GDPR or CCPA), you may have additional rights regarding your personal data. Please contact us at contact@kotehe.com to exercise these rights.
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
10. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.
12. Contact Us
If you have any questions about our privacy practices, please contact us at:
contact@kotehe.com
